Return, Exchange and Refund Policy

We endeavour to provide the best quality products every single time you order with us. We have a "no questions asked return and refund policy" which entitles all our customers to return the product at the time of delivery if they are not satisfied with the quality, freshness or physical condition of the product.

Refund Payment Conditions

  1. i) We shall deduct 5% charges as cancellation fees, in event cancellation / refund request is placed within 7 days of the cancellation.
  2. ii)In event the refund amount is demanded after 7 days of cancellation, we shall refund the entire amount, subject to other terms and polices mentioned on this website.

We will take the returned product back with us and if already paid the corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking.

Alternatively, at your option, the said amount can be credited to your credit points. Products once sold and delivered to you, shall be eligible for return only if the product condition is found to be damaged, broken, faulty or different from the ordered one. You can return the products, purchased from us under your order as per below, provided the products packs are sealed/unopened and unused and in original condition.

Product Category Reason for Return: Damaged / Faulty / Broken/ Leaking
Bread / Fruits & Vegetable / Eggs Within 1 day of delivery
Dairy Products Within 1 day of delivery
Non Food Within 3 days of delivery
Packaged Food Within 3 days of delivery

The amount shall be refunded to you via credit to your credit points which can be used for subsequent purchases. We do not make any cash refunds. In case of prepaid orders, if any part of it remains short delivered due to some reason, corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking.

The amount will be refunded to you between 3-15 working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us and we will gladly help you.

Alternatively,at your option, the said amount can be credited to your credit points which can be used for your subsequent purchases.

Exchange Policy:

All products listed on our Website can be exchanged or returned subject to the following conditions:

Product Condition: A product cannot be exchanged or returned unless it is a defective, broken, faulty, leaking or not of satisfactory quality. In case of return/exchange you must return the product to us in the same original condition as is supplied by us.

Products, under the following instances, cannot be accepted by us as/under Return:

  • i. damages due to mishandling of product;
  • ii. products with tampered or missing labels;
  • iii. products without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered.
  • iv. Product Accessories / Freebies / Bundles & Combos: All the product accessories available with the product and / or all the freebies associated with the product and / or other products associated as "bundles" or "combos" with the product should also be returned so as to enable us to initiate the exchange or return process.

Validity Period for Return/Exchange: Subject to Return/exchange Policy, a purchased product can be exchanged or returned within one (1) to 3 (Three) days from the date of delivery/placing an order depending on the nature of the product as mentioned herein above.